Fundamentals of call center

It has been said that it's often easier to explain what a call center does than try to define it so allow me to paint a familiar scenario: Your business is growing and so are your clients. You're now getting customers from other countries and your staff gets so many calls that phone lines are getting congested. Transaction suffers because customers could not reach your office. Suddenly, good business is turning bad and as the owner of the said booming business, you can't allow such a thing to go on happening. Moreover, going for a bilingual call center enables your clients to have access to operators who speak a greater selection of languages so they can answer more questions from more people and provide help to more customers. The effect is having satisfied clients resulting in more deals to bring in more revenues! So you sit down with your staff and think of a solution... and you have a brainstorm! The answer to the problem is to hire a third party bilingual ca...